Details: Position Description:Positions in this function are responsible for preparing, processing and maintaining new member or group enrollments. Positions may load new member or group data into the enrollment database & update the database with changes. Positions may also respond to member eligibility or group questions & verify enrollment status. Positions may work with various types of member correspondence. Positions may also be responsible for reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes. Positions may also be responsible for inventory control of member and group transactions. Determining eligibility and calculating pension benefits for large established client. Maintaining data and providing daily customer service, both phone and written correspondence. Receive and process employer reports quarterly, reconcile to bank records monthly and process and distribute benefit statements annually and as requested. Work with audits and actuarial valuation preparations. Maintain delinquency reports and work with client on collection. Prepare quarterly meeting material as required. Focus on customer service, including clients, participants, bank and other associated with service to the client, such as auditors, actuaries and consultants.
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